Acclaim at Carriage Hill Apartments

I have lived here one year. I am very happy with my decision to move here. I live in a building with wonderful neighbors. I was originally going to be in an apartment that has yet to be updated with original appliances, cabinets, counter tops, and parquet floors. At move-in, I was pleasantly surprised to have carpet 😁 I don’t mind the outdated appliances/cabinets/counters basically because they work. My concern is if I ever decide to move out I will be charged the repair for the counter replacement because of visible cut lines. The freezer is missing the wire shelf. The one thing management forgot to do was a move-in inspection. So, I took photos of everything just in case. I love the trash service! Being arthritic, it is sometimes painful to walk to the bins; which are at opposite sides of the complex. The saltwater pool is amazing, well-kept and very peaceful. I don’t like paying for an Activity Fee if I don’t use the “extras.” I wish they would add more poop stations around the complex. People don’t clean up after their pets. The grounds are beautifully maintained. Downside: whenever I call, I NEVER get a person. I have to leave a voicemail. Sadly, I never get a return reply. I have to go in person to talk to someone. Downside: They HAVE to do something about the parking next to the Aspire building. At move-in, I was told that parking for the Acclaim residents are on the side of the street next to the Acclaim buildings and that was where we are to park. We are not allowed to park on the side of the street with Aspire Senior living building. However, I cannot tell you how many times I have tried to park in front of my building and unable to because there are people either living in Aspire, there are caretakers of a resident, there are workers of Aspire, or they are friends/relative of a resident that will park along our side of the street. Our side of the parking needs signs that read: PARKING FOR ACCLAIM RESIDENTS ONLY.” And, parking needs to be monitored. Downside: The few times that I have had maintenance come in for an issue, I have no idea if they come in or not. My old apartment complex whenever maintenance showed up they always left a print out of the original maintenance request that included what they did when they were there. It would be nice to have a print out showing that one, they did show up and two… What did they do and or what do they still need to do. **they need to replace outside building 5108 Sulky Drive. It keeps blinking and has been reported by several residents for approx. six months. That is a safety concern at night. Overall I’m very pleased.

I recently moved into this freshly renovated apartment, but unfortunately, I encountered a series of issues. The washer and dryer weren't functioning, and the closet door for these appliances couldn't close properly. The stove and oven were also non-operational, and the shower water couldn't get hot enough. In response to these problems, I filed a complaint with the leasing office. Their initial response was to put in an emergency ticket to address the issues. However, despite emphasizing the urgency of these repairs during multiple visits to the leasing office, there was no follow-up. It took four visits and five days before someone finally came over to address the problems. Even then, they couldn't complete the entire job, promising to return the next day to fix the closet door. Now, it has been six days, and the door still won't close. Despite additional visits to the leasing office, it seems that communication regarding this issue has stalled. I'm rating this place two stars because they did eventually fix most of the problems, but the lingering issue with the closet door is frustrating. I've asked multiple times when it will be resolved, and the response is always that maintenance will come tomorrow. If you're considering moving into these apartments, I recommend thoroughly checking everything before moving in, as the maintenance response has been disappointingly slow.

Corporate scum. Age 55+ community with management that raises rent every year on elderly people with fixed incomes. They should be ashamed of themselves forcing old folks out with rent hikes. They even charge extra for handicap people that need first floor units. Pure garbage, but hey capitalism right?? Edit : owner response is to save face only. They are only here to take as much money from you elderly loved ones as possible they dont actually help

I recently moved into this freshly renovated apartment, but unfortunately, I encountered a series of issues. The washer and dryer weren't functioning, and the closet door for these appliances couldn't close properly. The stove and oven were also non-operational, and the shower water couldn't get hot enough. In response to these problems, I filed a complaint with the leasing office. Their initial response was to put in an emergency ticket to address the issues. However, despite emphasizing the urgency of these repairs during multiple visits to the leasing office, there was no follow-up. It took four visits and five days before someone finally came over to address the problems. Even then, they couldn't complete the entire job, promising to return the next day to fix the closet door. Now, it has been six days, and the door still won't close. Despite additional visits to the leasing office, it seems that communication regarding this issue has stalled. I'm rating this place two stars because they did eventually fix most of the problems, but the lingering issue with the closet door is frustrating. I've asked multiple times when it will be resolved, and the response is always that maintenance will come tomorrow. If you're considering moving into these apartments, I recommend thoroughly checking everything before moving in, as the maintenance response has been disappointingly slow.

I have lived here one year. I am very happy with my decision to move here. I live in a building with wonderful neighbors. I was originally going to be in an apartment that has yet to be updated with original appliances, cabinets, counter tops, and parquet floors. At move-in, I was pleasantly surprised to have carpet 😁 I don’t mind the outdated appliances/cabinets/counters basically because they work. My concern is if I ever decide to move out I will be charged the repair for the counter replacement because of visible cut lines. The freezer is missing the wire shelf. The one thing management forgot to do was a move-in inspection. So, I took photos of everything just in case. I love the trash service! Being arthritic, it is sometimes painful to walk to the bins; which are at opposite sides of the complex. The saltwater pool is amazing, well-kept and very peaceful. I don’t like paying for an Activity Fee if I don’t use the “extras.” I wish they would add more poop stations around the complex. People don’t clean up after their pets. The grounds are beautifully maintained. Downside: whenever I call, I NEVER get a person. I have to leave a voicemail. Sadly, I never get a return reply. I have to go in person to talk to someone. Downside: They HAVE to do something about the parking next to the Aspire building. At move-in, I was told that parking for the Acclaim residents are on the side of the street next to the Acclaim buildings and that was where we are to park. We are not allowed to park on the side of the street with Aspire Senior living building. However, I cannot tell you how many times I have tried to park in front of my building and unable to because there are people either living in Aspire, there are caretakers of a resident, there are workers of Aspire, or they are friends/relative of a resident that will park along our side of the street. Our side of the parking needs signs that read: PARKING FOR ACCLAIM RESIDENTS ONLY.” And, parking needs to be monitored. Downside: The few times that I have had maintenance come in for an issue, I have no idea if they come in or not. My old apartment complex whenever maintenance showed up they always left a print out of the original maintenance request that included what they did when they were there. It would be nice to have a print out showing that one, they did show up and two… What did they do and or what do they still need to do. **they need to replace outside building 5108 Sulky Drive. It keeps blinking and has been reported by several residents for approx. six months. That is a safety concern at night. Overall I’m very pleased.